Wednesday, May 26, 2010

Social CRM - Not Your Father's Customer Relationship Management

I found a interesting presentation from Brent Leary on Social CRM. It is 2 years old ppt but still hold good worth. Brent describes how Obama won the election by using Social CRM, and says:

Traditional CRM + Social CRM = Real CRM

Here's the full presentation file from Slideshare.

View more presentations from bleary.


Intelestream Inc. - CRM Sotware said...

Thanks Bhupendra for sharing this ppt, it is very useful. At intelestream, we wrote a whitepaper on Understanding and Harnessing the Power of Social CRM, and can be read at

Rahul said...

Its really very great post.thanks Bhupendra for sharing the information.i like it very much.

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